Jacqueline A.-M. Coyle-Shapiro is a reader in Organizational Behavior in the Department of Industrial Relations at the London School of Economics where she received her PhD. Her current research interests include the employment relationship, psychological contracts, organizational citizenship behavior, and organizational change. She has published in such journals as the European Journal of Work and Organizational Psychology, the Journal of Applied Behavioral Science and the Journal of Vocational Behavior. She is Consulting Editor, and has served as Guest Editor, for the Journal of Organi...