Paul Taffinder is an Associate Partner at Andersen Consulting. Formerly a director of Coopers & Lybrand until 1998, he joined Andersen Consulting to concentrate on helping clients with the leadership of complex change. Following a Master's degree and then PhD in organizational psychology - and what he describes as ""a mercifully brief career in the mining industry"" - he turned his attention to organizational research and consultancy, becoming passionately interested in the shape of corporations to come and the importance of the socio-psychological driving forces that underlie the world of bus...