Suttle, Marilyn

"It was a rewarding experience to spend a year interviewing high level CEO's, managers, and empowered front-line staff in preparation for the writing of 'Who's Your Gladys?'," say authors Marilyn Suttle and Lori Jo Vest.

Suttle and Vest take a down-to-earth, works-in-real-life approach to unlocking the mystery behind customer attraction and retention.

MARILYN SUTTLE: Marilyn Suttle is the President of a personal and professional growth training firm, (Suttle Enterprises LLC)through which she has presented training workshops and keynotes to thousands. From customer service to