Smart, John

John has worked internationally in senior management positions in consultancy, SMEs, and corporate FTSE 100 companies. These have included a diverse array of industries and sectors ranging from engineering, energy, and aerospace through to tourism. During his career he has designed, developed, and delivered numerous management, leadership, and soft-skills programmes in areas including customer focus, customer engagement, and customer service. John holds an MA in human resource development, is a fellow of two leading UK leadership and management institutes, and is a professional engineer. He is...