Steven Shepard is the president of the Shepard Communications Group in Williston, Vermont. A professional author and educator with 22 years of varied experience in the telecommunications industry, he has written books and magazine articles on a wide variety of topics. He is the author of "Telecommunications Convergence: How to Profit from the Convergence of Technologies, Services, and Companies" (McGraw-Hill: New York, 2000); "A Spanish-English Telecommunications Dictionary" (Shepard Communications Group: Williston, Vermont, 2001); "Managing Cross-Cultural Transition: A Handbook for Corporatio...