Daniel Shapiro, Ph.D., is the founder and director of the Harvard International Negotia¬tion Program, an associate professor in psychology at Harvard Medical School/McLean Hospital, and affiliate faculty at the Program on Negotiation at Harvard Law School. He has launched successful conflict resolution initiatives in the Middle East, Europe, and East Asia;consults regularly for Fortune 500 companies and governments; and de¬veloped a conflict management program that has reached one million youth in more than twenty countries. He coauthored the bestseller Beyond Reason, and was named a Young Glo