Craig Shallahamer has over 18 years of experience working in Oracle, empowering others to maximize their Oracle investment, efficiencies, and performance. In addition to being a consultant, researcher, writer, and keynote speaker at Oracle conferences, he is the designer and developer of OraPub's Advanced Reactive Performance Management and Forecasting Oracle Performance classes. He is also the architect of HoriZone, OraPub's service-level management product.