LISA SERVON is professor of urbanpolicy and management and former deanat the New School, and teaches and writes about urban poverty, economic development, and issues of gender and race. Her work on consumer financial services has been published in the Wall Street Journal and on the Atlanticand New Yorkerwebsites, among many other publications. Servon has been interviewed on Marketplace Money andPBS NewsHourand in Davis Guggenheim s recent documentarySpent, seen by 7 million viewers.