Schroeder, Dean M.

Alan G. Robinson is a professor at the Isenberg School of Management of the University of Massachusetts Amherst. He has served on the board of examiners of the United States Malcolm Baldrige National Quality Award. His research into the best and worst practices in continuous improvement has won a number of awards and has taken him into organizations in many countries around the world. He has advised more than sixty organizations in some ten countries on how to improve their creativity.