John E. Gibson, PhD, was the Commonwealth Distinguished Professor of Systems Management at the School of Engineering and Applied Science, University of Virginia, Charlottesville. He was the past dean of engineering at two universities: The University of Virginia and Oakland University. His research was in manufactruring strategy and management and in total quality leadership. Dr. Gibson received his PhD from Yale University.
William T. Scherer, PhD, is Professor in the Department of Systems and Information Engineering at the University of Virginia where he teaches courses on systems engine...