Schaeffer, H. A., Jr.

H. A. SCHAEFFER Jr. is president of D&H Credit Services, Inc., a credit and financial customer service consulting firm that works with manufacturers, wholesalers, government agencies, and credit organizations, located in Port Washington, New York. He has served as a credit consultant for a number of midsize companies as well as Fortune 500 companies, including Bausch & Lomb and Mobil. He is also the author of Financial Customer Service: A Guide to Making Smarter Business Decisions and Credit Risk Management: A Guide to Sound Business Decisions, both published by Wiley.