Richard S. Johnson is a leader, author, trainer, and management consultant with forty years of progressive leadership experience. Quality Press, the publishing house for the American Society of Quality, published Dick's four volume Total Quality Management Series which cover the subjects of leadership, management, quality management, and training. He is the author of The Journey to Organizational Excellence, the reference book for a twelve-day management-training program. Other books include several works used in training efforts. He has also authored articles for national magazines and many o...