Nelson Ruest (Quebec, Canada), MCSE, MCT, is an enterprise architect specializing in change management. He is a frequent guest speaker at Comdex and other conferences in North America. Ruest is the co-author of numerous articles as well as the books Preparing for .NET Enterprise Technologies and Windows Server 2003, Best Practices for Enterprise Deployments. Danielle Ruest (Quebec, Canada) is a workflow architect and process consultant focused on people and organizational issues for large IT deployment projects. During her 20-year career, she has led change-management processes, developed and