Some us are born leaders. We don't even know we're leaders most of the time, but we find out over time that a lot of people along the way have watched us, have learned from us, and are now leading and living because of our examples. Quintessential leadership is an art. It combines a lot of complex factors and yet has clear lines of demarcation as to what is acceptable and unacceptable. Sandra Ross has been striving - and still is striving - to be a quintessential leader for over 20 years. While she will be the first one to admit that it's a process and none of us get it right all the time, she...