Steve Riczo has been a regular contributing author to USA Today magazine on healthcare issues for 20 years and an excerpt from this new book appeared in the July, 2014 issue of the magazine. Mr. Riczo holds a Bachelor's Degree from Hiram College and Master's Degree in Healthcare Administration from Xavier University. He has 30 years of senior healthcare management experience, taught healthcare management at the University of Akron and is currently on the adjunct faculty of Cleveland State University and Kent State University. Steve is also the President and CEO of Riczo & Co., a healthcare con...