Dr Ian Reckless has been a Specialist Registrar in General Medicine since 2003. He has a particular interest in the quality of health services and the ways in which services are delivered. In addition to his clinical post, Ian has spent time as clinical adviser to the Healthcare Commission (the healthcare inspectorate in England) and working at the Department of Health. Dr John Reynolds was an undergraduate at Cambridge and a clinical student at Oxford, qualifying in 1981. After training posts in Bath, Newcastle, and Cambridge he returned to Oxford to undertake a DPhil in neuropharmacolo...