JOHN RAKOS, PMP, is President of John J. Rakos and Associates Consultants Ltd., a small company in Ottawa, Ontario, dedicated to providing project management training and consulting. He has been in the project management industry for more than thirty years, during which time he has worked as a project manager for companies such as Nortel and Digital Equipment Corporation, and for the federal governments of the United States and Canada. He teaches both undergraduate and MBA-level project management courses at the University of Ottawa. He authored this book with five students from his MBA classe...