Sanjiv Purba is an information technology executive with more than 15 years of industry and consulting experience. He has worked for "Big 5" as well as boutique consultancies, and his clients include Deloitte Consulting, IBM, Goldman Sachs, Sun Life, Microsoft, and other Fortune 500 companies. Bob Delaney, MBA, is a marketing, communications and Web development consultant with over 25 years of practical industry insurance. He has managed his own marketing and Web development consultancy since 1990 and is a frequent lecturer at Ryerson University.