Pollack is a Phi Beta Kappa graduate of the University of Tennessee, where she received her Bachelor's degree in Business Administration, specializing in Personnel Management. She has a Master's of Business Administration from Georgia State University, specializing in Industrial Relations. She iw the founder and former president of The HRNetwork, LLC, a human resources consulting, education, and publishing firm. She currently acts as ececutive director of the Metrolina Entrepreneurial Council, Inc., in Charlotte, NC.