Glenn M. Parker is a consultant and trainer who has helped create high-performance teams at Bristol-Myers Squibb, Phillips-Van Heusen, Telcordia Technologies, BOC Gases, and the U.S. Coast Guard. He is the author of numerous best-selling books and manuals on teams, including: Team Players and Teamwork (Jossey-Bass, 1990), Cross-Functional Teams: Working with Allies, Enemies and Other Strangers (Jossey-Bass, 1994), Cross-Functional Teams Toolkit (Jossey-Bass/Pfeiffer, 1997), and Team Depot: A Warehouse of 585 Tools to Reassess, Rejuvenate, and Rehabilitate Your Team (Jossey-Bass/Pfeiffer, 2002)...