Pan Shan Ling is the coordinator of the Knowledge Management Laboratory in the Department of Information Systems of the School of Computing at the National University of Singapore. He received his MBA degree (1993) from the University of Texas (UTSA), MA degree (1996) from the University of London (SOAS), and PhD degree (2000) in Industrial and Business Studies (Operational Research and Systems) from the University of Warwick. Dr Pan's primary research focuses on the recursive interaction of organizations and information technology (enterprise systems), with particular emphasis on organization...