Nirmal Pal is Executive Director of the eBusiness Research Center at The Pennsylvania State University, which fosters research in e-business strategy, management and marketing to improve business operations. He assumed this role in February, 2000. Before joining the University, he was Director, IBM Global Services Consulting Group, White Plains, New York. As a part of a distinguished 39-year career at IBM, he directed IBM's e-business consulting practice worldwide and worked closely with Fortune 500 clients on e-business strategies. His IBM network of e-business consultants worldwide were enga...