Thomas R. Packard teaches administration and social policy courses in the School of Social Work at San Diego State University and conducts research and consultation projects through the Academy for Professional Excellence in the SDSU School of Social Work. For twenty-five years he has been an organization development consultant specializing in human service and government organizations, including six and a half years in the City of San Diego's Organizational Effectiveness Program, which he managed for one and a half years. He has published articles on his consulting projects and the results of...