With over 30 years of food service, retail management and training experience, Ben Olson has experienced leadership from the perspective of both the leader and the follower. His keen observations of leadership behavior both in and out of the business world have made him a sought after speaker, mentor and coach. Certified as Master Trainer by The American Society of Training and Development and founder of Customized Performance Training, Ben works as a training consultant designing and delivering his special brand of training to companies large and small across the country. His first book, Grea...