Sharon Lund O'Neil is a widely published author. In addition to her friendly writing style and practical advice, she has a common-sense approach to problem solving. Her human-relations cases, based on the corporate work environment, are popular with both trainers and educators. As a frequent national speaker and facilitator on leadership and engaging teams, Sharon advocates the importance of "soft skills" - the human-relations skills that are so critical for building strong relationships. Sharon has been actively involved in many professional groups and has led several prominent national profe...