JOHN A. O'LOONEY is a Public Service Associate at the Carl Vinson Institute of Government, University of Georgia. He has worked with local and state government officials as an adviser, consultant, and program evaluator, and is director of the Internet Education Project. Among his many publications are three earlier books with Quorum: Economic Development and Environmental Control (1995), Redesigning the Work of Human Services (1996), and Outsourcing State and Local Government Services (1998).