After long stints with IBM and Westinghouse, Richard Noyes was associate director of the Center for Advanced Engineering Study at the Massachusetts Institute of Technology. Noyes is now a business consultant for public and private sector organizations. Pamela Robertson has held executive positions in several Fortune companies. She also led a marketing management consultancy that delivered strategic direction, product and service development, integrated marketing and branding to organizations nationwide. Robertson is currently a marketing leader at Experian, the global solutions organization. A...