Kirsti Nilsen is currently an independent researcher and writer. She taught introductory and advanced courses in reference, government information, collection development, special libraries, and information policy in the MLIS programs at both The University of Western Ontario and the University of Toronto. She was the co-author with Catherine Ross on the first and second editions of Conducting the Reference Interview. In addition, she is the author of The Impact of Information Policy and co-author of Constraining Public Libraries: The World Trade Organization s General Agreement on Trade in Se...