T. D. ("Dan") Nelson has been closely involved with ISO 9000 since 1994 as a technical writer, quality manager, management representative, consultant, author, and CB auditor. Holding an MA in Business Administration from the University of Iowa, he also has 12 years of experience as an IRCA-certified QMS Lead or Principal Auditor. Dan has conducted registration audits and surveillance audits, and has trained Lead Auditor candidates in accredited courses as well as hundreds of top-notch internal auditors. Using a process approach, Dan has taken scores of clients of various shapes and sizes throu...