PAUL A. NEE is the Manager of Quality at DORMA Door Controls Inc., of Reamstown, Pennsylvania. He is a graduate of Williamsport Technical Institute in tool design technology and Elizabethtown College in business management. His work experience includes 30 years in inspection, quality control, quality assurance, and quality management. Eighteen of those years have been spent with DORMA Door Controls, Inc. For the past five years, he has been responsible for the development, implementation, and maintenance of the ISO 9001 Quality Assurance System. In addition, he is the Facilitator for Total Qua...