LISA JEFFERSON was the GTE Airfone Supervisor who took the call from Todd Beamer aboard United Airlines Flight #93 on September 11, 2001. In a single 13 minute phone call she became bonded forever with a hero she would never meet face to face. Lisa has worked as a telephone operator in Chicago for over 20 years - this is her first book. FELICIA MIDDLEBROOKS is a journalist and radio personality who has broken down barriers as the first woman and first African American to co-anchor Chicago's top morning program Morning Drive. She also works with several other non-profit