The knowledge I'm providing you is an accumulation of experience of 10+ years in the service industry and 7+ years in the retail automobile industry. My experience spans sales consultation, internet sales, finance contracts and supplemental insurance products and services. Much of the training was "on the job" in how to interact with clients and in assessing the type of vehicle that would best suit my clients. I have been told that I was one of the rare sales people that made an attempt to make each deal a WIN/WIN. Of course, the dealer always came out better in most of the deals, but I did ma...