Mike M. Milstein is a partner in The Resiliency Group, Ltd., and Professor Emeritus of Educational Leadership at the University of New Mexico. His professional career also includes being Professor of Educational Leadership at the University of Buffalo and a classroom teacher. His teaching, research, and writing interests are in the areas of resiliency and organizational change and development. He has been actively engaged in school and community resiliency development efforts in such places as Nelson, New Zealand, Ashland, Oregon; Battle Creek, Michigan; and Shelby County, Tennessee. The resil...