Gloria J. Miller has more than 20 years experience providing management consulting, program and project management, and Information Technology (IT) consulting to Fortune 500 and government organizations. She has co-authored several methodologies and books in the area of implementing software and modernizing organizations to use information more effectively, including Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage and the Information Revolution, published in the Wiley and SAS Business and Information Series. Ms. Miller has a master's degree in busi...