MICHAEL MILANO is passionate about training design and facilitation, about creating learning events that help people learn while being affirmed in their competence. Since 1986, he has been president of Murphy & Milano, Inc., a training and organization development company in Alexandria, Virginia; he has been designing and facilitating adult learning events since 1971. Among his client are large interantional organizations, such as the United Nations and the World Bank; federal government organizations, including the Department of Commerce and the Library of Congress; companies as well known as...