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Michelli, Joseph

Joseph A. Michelli, Ph. D., is an internationally sought-after speaker, organizational psychologist, and business consultant whose clients include HP, Pfizer, Citicorp, Sprint, and the US Navy. He has been featured on television's "The Glenn Beck Show" and CNBC's "On the Money."

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary	When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow	Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System	Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way	The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging	Mindchamps Way, The: How to Turn an Idea Into a Global Movement
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges	Leading the Starbucks Way (PB)	All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

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