Charles McIntyre is Director of Marketing for an electrical/technology construction firm. He has worked in the technical services industry for more than 20 years. As a non-technical professional in a highly technical world, he bridges the gap between the art of persuasion and the science of technical solutions. Harold Glaser is Director of Client Excellence with an engineering and environmental science firm. He has worked with some of the largest utilities and agencies in the world. With over 35 years of experience as a civil engineer, the emphasis of his career has been on business developmen...