Mathiebe, Alison

Alison Mathiebe was once a call centre agent who went on to positions as call centre team leader, call centre supervisor and call centre manager. In addition, Alison has taught call centre courses for Australia's largest technical and further education provider, conducting on-site assessments within call centres as well as classroom training. Alison is a graduate of Macquarie University, The University of Melbourne and The University of Technology, Sydney and also holds an Advanced Diploma in Contact Centre Management. In 2004, Alison won the Certificate of Excellence at the CCNG Australian Ca...