JEANETTE ST. CLAIR MARTIN is Professor at the University of Mississippi, School of Business. She has served as associate editor of the Journal of Business Communication and is the recipient of several national awards and the author of dozens of articles, book chapters, and conference presentations on intercultural business communication, education, emotional and cultural intelligence, and management information systems. She is co-author, with Lillian H. Chaney, of the textbook Intercultural Business Communication and the bestselling Global Business Etiquette (Praeger, 2006).