Bill Mann (Bedford, NH) has been writing about software and the Internet since 1993, and has depended on Microsoft Outlook since it arrived on the scene as part of Microsoft Office 97. He covered that first release in his book, Microsoft Exchange 5 Sourcebook (John Wiley, 1997) and has written about every subsequent release while documenting various software products. He's also the author and instructor for the Education to Go course, "Introduction to Outlook 2002." Bill has written over a dozen books on various aspects of technology, and contributes to several print and online periodicals, in...