Susan R. Madsen, Ed.D., is associate professor of management at Utah Valley University. For more than sixteen years, she has been an independent management consultant in a variety of settings including higher education, government, nonprofit, community, and corporate. Dr. Madsen's true passion revolves around her work as a leadership and change researcher, scholar, educator, and practitioner. Her work is widely published in academic journals, and she presents workshops, seminars, and lectures in a variety of national and international