Lynch, Richard L.

Richard L. Lynch and James F. Dowling are Partners at Results-Based Leadership, Inc. (www.rbl.net).

John Diezemann is a management consultant in Groton, Massachusetts.

Rich Lynch the lead author of "Measure Up! Yardsticks for Continuous Performance, 2nd edition and Corporate ""Renaissance: The Art of Reengineering," also from Blackwell Publishing.