Mark Loos graduated from Virginia Tech in 1978 with a Business Degree in Finance. He later completed his Masters in Telecommunications Management. The author held positions at Ernst and Young, Lucent, British Telecom, and Dell. He has several engineering certifications and has performed, managed or sold over 200 successful IT projects. He has consulted, managed, and sold services in every aspect of IT including software development, security, disaster recovery, training, recruiting, marketing, finance, storage, and operations with a specialty in Infrastructure consulting. His broad experience