DAVID C. LEONARD, Ph.D., is assistant dean at Mercer University, School of Engineering, Atlanta, where he developed and teaches in the Internet-based distance learning master's degree program in technical communication management. /e Dr. Leonard has also developed graduate and undergraduate technical communication programs/courses at the Georgia Institute of Technology, the University of Maryland, and the University of Tennessee at Chattanooga. In 1983, Dr. Leonard cofounded IDC (Information Design Corporation) and has since worked with over 150 Fortune 500 companies focusing on various issues...