Aaron Lazare, M.D., is Chancellor and Dean, and Professor of Psychiatry, at the University of Massachusetts Medical School, in Worcester, Massachusetts and Senior Psychiatrist at the Massachusetts General Hospital. He was formerly Professor of Psychiatry at Harvard Medical School. He is a leading authority on the psychology of shame and humiliation, and wrote a highly regarded article on apology in Psychology Today that led to appearances on "Oprah," "Talk of the Nation," and many other TV and radio shows.