Lawrence, Howard S.

Howard Lawrence's interest in quality management was initially stimulated by his work as an internal baseline auditor for a security company at UK's Heathrow Airport. Since then he has spent 10 years working with outsourcing companies and established blue chip companies, much of it in the high pressure environment of outsourcing and call centre management systems. He has created and developed processes for the UK, Ireland, Belgium, Netherlands, Sweden, Norway, Denmark and Finland and has trained process developers from outsourcing companies gaining new contracts worldwide. His training program...