Kenneth F. Kruger is president of Healthcare Human Resources Consulting Consortium, LLC, an association of professionals in human resources management and labor relations. He is past president of the American Society for Healthcare Human Resources Administration (ASHHRA). Norman Metzger is the author, coauthor, and editor of fifteen books and has written more than one hundred articles on the topics of labor relations, personnel administration, and social behavior. He is a recipient of the Annual Award for Literature from the American Society for Healthcare Human Resources Administration (...