April Kelly was working for PayPal before they were PayPal, laying the foundation and building the company from the ground up. In her next role, as the Senior Director of Customer Operations at LinkedIn, she would be placed in the center of another dot com revolution: professional networking. She started, staffed, and unlocked the door to the customer service center for LinkedIn in Omaha in late 2006. Today, the office supports over 100 million LinkedIn users worldwide. Currently, April is a Senior Consultant, Author, and Speaker at Luma Services. She is also actively pursuing her passion for