StephenA. Kapp, MSW, Ph.D. is an Associate Professor at the University of Kansas School of Social Welfare. Dr. Kapphas focused his career on agency-based program evaluationof children and familyprograms.He has over twenty years of experience working both externally and internallyon agency evaluations. His teaching and writing efforts have focused onevaluation with an emphasis on the use ofinformationby agency staff and giving service recipients a voicein the evaluation process. Currently, he is managing research grants thatexamine the service experience of youngoffenders in the Kansas Mental H...