Jeffrey D. Kaplan is a principal in PwC's advisory practice. He is also in the firm's Government business group. Kaplan has more than 25 years of experience, primarily in effecting process transformation via the strategic application of technology, across multiple business areas including marketing, sales, service, engineering, supply chain and information technology. His expertise comprises IT governance, strategy, performance management, customer management, and organizational change management. Kaplan also oversees intellectual property and affiliations related to the Strategic IT Managemen...